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Privacy Policy

Effective Date: January 1, 2024  |  Last Updated: October 2024

1. Introduction & Operational Scope

Mold Remediation Pros ("we," "our," or "us"), operating the digital platform located at https://localmoldremediationpros.com, provides property owners, facility managers, and tenants with emergency dispatch coordination, structural moisture diagnostics, and professional mold remediation & removal services. This Privacy Policy details our practices regarding the collection, handling, safeguarding, and disclosure of personal and property information when you interact with our website, request on-site technical evaluations, or contact our dispatch desk at 877-813-4905.

2. Categories of Information We Collect

Depending on how you interact with our remediation dispatch platform, we collect information necessary to diagnose structural contamination and coordinate field personnel:

  • Direct Contact Details: Full name, telephone number, email address, and preferred times for on-site consultation.
  • Property & Structural Details: Physical street address, unit number, property square footage, structural age, affected zones (e.g., crawl spaces, attics, wall cavities, HVAC systems), and building occupancy status.
  • Contamination & Moisture Records: Customer-provided descriptions of musty odors, visible discoloration, recent plumbing failures, roof leaks, groundwater intrusion, or flooded drywall, including photos or diagnostic videos uploaded during service requests.
  • Insurance & Claim Information: Claim numbers, adjuster contact information, and carrier details if you request technical documentation for property damage insurance coverage.
  • Telecommunications & Call Records: When calling our dispatch desk (877-813-4905), calls may be logged, recorded, or monitored for quality assurance, dispatch dispatching accuracy, and emergency scope documentation.
  • Automated Digital Analytics: IP addresses, browser types, device hardware identifiers, operating system versions, referring URLs, and interaction metrics gathered through essential cookies to ensure rapid site performance.

3. Legal Bases and Purpose of Information Use

We process your personal and property data strictly for operational restoration purposes:

  • Service Dispatch & Scoping: Routing local remediation specialists equipped with industrial HEPA negative air scrubbers, dehumidifiers, and moisture detection instruments to your address.
  • Itemized Remediation Estimates: Formulating precise protocols for containment construction, hazardous material extraction, and EPA-registered antimicrobial applications.
  • Air Clearance Reporting: Forwarding independent third-party laboratory air cassette cassette analysis and spore trap counts to homeowners and property insurers.
  • Customer Support & Emergency Dispatch: Maintaining real-time phone and SMS dispatch communications regarding technician arrival windows and diagnostic findings.
  • Platform Security & Legal Compliance: Safeguarding against fraudulent booking submissions, verifying property authorization, and fulfilling commercial accounting requirements.

4. Information Sharing & Third-Party Disclosures

We do not sell, rent, monetize, or trade your personal data. We disclose property and contact details exclusively under the following controlled circumstances:

  • Assigned Remediation Contractors & Field Crews: Local technicians and environmental remediation crews dispatched to perform physical moisture diagnostics, containment setup, and material removal.
  • Accredited Environmental Laboratories: Independent microbiology testing facilities analyzing air cassette samples and swab cultures for post-remediation clearance verification.
  • Insurance Adjusters & Representatives: When authorized by the property owner, structural moisture logs, containment photos, and remediation scopes are shared to expedite property damage claims.
  • Regulatory & Legal Authorities: Disclosures mandated by applicable municipal health codes, court orders, or environmental safety regulations regarding hazardous fungal contamination.

5. Data Retention & Security Measures

We implement physical, electronic, and procedural safeguards designed to protect personal contact details and property evaluations. Sensitive transmission data is encrypted via Secure Sockets Layer (SSL/TLS) protocols. Project records, moisture readings, and clearance test documentation are retained only as long as necessary to fulfill warranty obligations, customer service history, and legal compliance standards.

6. State-Specific Privacy Rights (CCPA/CPRA, VCDPA, CPA)

Residents of California, Virginia, Colorado, and other states with comprehensive consumer privacy laws maintain specific statutory rights regarding their personal data:

  • Right to Know & Access: The right to request copies of specific personal information collected, processed, and shared during service interactions.
  • Right to Deletion: The right to request permanent erasure of personal data, subject to statutory exceptions such as active project billing and warranty records.
  • Right to Correct: The right to update or amend inaccurate contact or structural records.
  • Right to Opt-Out of Data Sale or Sharing: Because we do not sell or monetize personal information, our operations inherently fulfill this standard.

To exercise your statutory consumer privacy rights, submit a formal request to our privacy desk at contact@localmoldremediationpros.com or phone our direct line at 877-813-4905.

7. Third-Party Mapping and External Tools

Our geographic service pages utilize embedded Google Maps interfaces to assist property owners in confirming local service radius. Interaction with these embedded interfaces is subject to Google's Privacy Policy and Terms of Service.

8. Policy Amendments

We reserve the right to revise this Privacy Policy periodically to reflect technological, operational, or legal developments. All revisions become effective upon publication on this page with an updated "Last Updated" date.

9. Contact Our Data & Privacy Desk

For questions, privacy inquiries, or data access requests regarding this policy or our field dispatch procedures, contact us directly:

Call Now: 877-813-4905

Direct phone consultation & dispatch